With the increased digitization in healthcare, immense amount of data is being generated, as a result data analytics and artificial intelligence are increasingly being applied within this field. Several types of AI are already being employed by payers and providers of care, and life sciences companies. These advanced technologies are transforming many aspects like providing high quality patient care, responding to real-time situations and saving more lives on the clinical front; and optimising the use of resources, improving the processes and services and reducing the costs on the operational and financial front.

Patient care management, a program that involves comprehensive health services to assist patients in managing their health, is also one of the fields where these advanced technologies can play a significant role. A B2B healthtech startup, HEAPS, is already working on this. The Startup provides SaaS and Platform that leverages data analytics, artificial intelligence, and machine learning and creates care management systems.

Care management systems for insurers, hospitals, corporates and patients:

Heaps, working with the aim to revolutionise healthcare delivery and payment models at a global level, has created care management systems for insurers, hospitals, corporates and patients.

For Corporates, the company helps in improving the quality of care and support health care support to employees while reducing group policy premiums. It ensures comprehensive health care for employees and their dependents with 24/7 support and data on call for employees as well as corporations to pre-empt future health and resource risks. Heaps also provides personalised health care plans for the mental and physical well-being of employees, thus  can improved employee loyalty and satisfaction. The startup has also designed a “Risk Severity Index” that helps patients understand their health better and prevent complications and thus reduces hospitalisations.

For Hospitals, it can help in reducing 30 day readmissions and preponement of discharge by analysis of areas of concern. This leads to increase in patient satisfaction and stickiness. It can also result in better performance by analysis of complaints and satisfaction scores at a Specialty & Doctor level. It helps in generating revenue for Hospitals through Cross-speciality referrals, Home care Nursing, Physiotherapy, Diagnostic and other ancillary medical services. There is also a “Health Compliance & Risk Management (HCRM)” program that provides proactive outreach, personalised care management and real-time risk assessment to improve patient outcomes. 

For Insurers, the startup helps in reducing their cost of hospitalisation and rehospitalisation by actively monitoring patients’ needs and reduce unwarranted hospitalisation and health care costs. By leveraging past analysed data any avoidable deterioration of health of the patient can also be predicted and can be followed by adequate action.

Funding:

Founded in the year 2020, the company is expanding its presence in India, with offices in Mumbai, Hyderabad, and Bengaluru. Heaps has also been successful in making inroads into the North American market and plans to enter Europe and the MENA region this year. The company has also raised a Series A fund of $7.4 million in January 2022 and is backed by well known investors.