Category: Innovator’s Vista

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Innovator's Vista

Digital Transformation of the physical infrastructure & assets through IoT Solution

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Innovator's Vista

Digital Transformation of the physical infrastructure & assets through IoT Solution

Digital transformation has become one of the most important factors for all businesses, from the small to the enterprise. It requires the incorporation of computer-based technologies into areas of a business like products, processes and strategies so as to change the way organisations engage with customers and as within.  It leads to reinvention of all facets of an organization, from supply chains, workflows, to employee skill sets.

Connectivity is a fundamental aspect of digital transformation, a concept of Connected Enterprises has emerged that involves facilitating a deeper level of collaboration among people and technological operations using internet of things. A connected enterprise is able to access more insightful data in real time, incorporating machine learning algorithms immediately to analyze data that leads to a more informed and better decision making process.

Connectivity gives real-time visibility into the inner workings of any facility thus reduction in work-related mishaps, overall increase in operational output, and cuts down on unnecessary expenses. It also takes care of issue like data siloes i.e. collection of data held by one group that is not easily or fully accessible by other groups in the same organization, and spots flaws within before it becomes problematic.

A startup, Resonant, is working on Digital Transformation of the physical infrastructure & assets through IoT Solution. The company has developed an in house solution named RUSH Stack (Resonant Universal Software & Hardware) for Edge Computing, Cloud Platform and On-Premises Solutions. It promises customized control across the enterprise especially for critical assets based on events, workflows through Cognitive Automation.

With manufacturing sector adopting IP based products and solutions to optimize production tools offered by the company, Cognitive Engagement (information flow) & Cognitive Automation (event-based controls) across different units in industries (or across different geographical locations) can help enterprises with real time information and control with the help of IoT and IP networks.

Similarly for Smart Buildings that use technology like Internet of Things (IoT) sensors, building management systems, artificial intelligence (AI), augmented reality and robotics, the company provides IoT-Based Monitoring & Control Solutions that claim to cover all aspects from Real Time Monitoring & Visualisation to Cognitive Automation, and thus reduces operational costs, maintenance costs, optimizes asset utilisation & life, and manages energy footprint.

For MSMEs the company offers MICS,a specially designed for a budget-friendly, modular deployment wherein large amount of data is collected from various sources, analysed & centralised for better data visualisation for critical decision making. And offers benefits like Increased Operational Efficiency, Reduced Maintenance Costs & Optimised Energy Footprint are achieved through various features of our solution.

For Solar OEM’s: Remote Monitoring Solution — the company offers solution with data logging hardware and backend platform for monitoring and control of solar assets. It claims to have more than 2500 units deployed PAN India and more than 300 units exported with customized requirements based on client preferences. This would help companies optimize plant performance by reducing unplanned downtime, reduce operations cost and improve revenues by better generation

Resonant has also got DIPP & DPIIT recognition for its products and solutions and has been honoured by MEITY for design, development and deployment of indigenous end to end loT Solutions (Hardware & Software Stacks complete made in India).

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Innovator's Vista

AI-driven health tech platform optimising care management

Image Courtesy: HEAPS
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Innovator's Vista

AI-driven health tech platform optimising care management

With the increased digitization in healthcare, immense amount of data is being generated, as a result data analytics and artificial intelligence are increasingly being applied within this field. Several types of AI are already being employed by payers and providers of care, and life sciences companies. These advanced technologies are transforming many aspects like providing high quality patient care, responding to real-time situations and saving more lives on the clinical front; and optimising the use of resources, improving the processes and services and reducing the costs on the operational and financial front.

Patient care management, a program that involves comprehensive health services to assist patients in managing their health, is also one of the fields where these advanced technologies can play a significant role. A B2B healthtech startup, HEAPS, is already working on this. The Startup provides SaaS and Platform that leverages data analytics, artificial intelligence, and machine learning and creates care management systems.

Care management systems for insurers, hospitals, corporates and patients:

Heaps, working with the aim to revolutionise healthcare delivery and payment models at a global level, has created care management systems for insurers, hospitals, corporates and patients.

For Corporates, the company helps in improving the quality of care and support health care support to employees while reducing group policy premiums. It ensures comprehensive health care for employees and their dependents with 24/7 support and data on call for employees as well as corporations to pre-empt future health and resource risks. Heaps also provides personalised health care plans for the mental and physical well-being of employees, thus  can improved employee loyalty and satisfaction. The startup has also designed a “Risk Severity Index” that helps patients understand their health better and prevent complications and thus reduces hospitalisations.

For Hospitals, it can help in reducing 30 day readmissions and preponement of discharge by analysis of areas of concern. This leads to increase in patient satisfaction and stickiness. It can also result in better performance by analysis of complaints and satisfaction scores at a Specialty & Doctor level. It helps in generating revenue for Hospitals through Cross-speciality referrals, Home care Nursing, Physiotherapy, Diagnostic and other ancillary medical services. There is also a “Health Compliance & Risk Management (HCRM)” program that provides proactive outreach, personalised care management and real-time risk assessment to improve patient outcomes. 

For Insurers, the startup helps in reducing their cost of hospitalisation and rehospitalisation by actively monitoring patients’ needs and reduce unwarranted hospitalisation and health care costs. By leveraging past analysed data any avoidable deterioration of health of the patient can also be predicted and can be followed by adequate action.

Funding:

Founded in the year 2020, the company is expanding its presence in India, with offices in Mumbai, Hyderabad, and Bengaluru. Heaps has also been successful in making inroads into the North American market and plans to enter Europe and the MENA region this year. The company has also raised a Series A fund of $7.4 million in January 2022 and is backed by well known investors.

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Enterprise Innovation Innovator's Vista

Real time collaboration tool for Businesses

image courtesy: pinterest
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Enterprise Innovation Innovator's Vista

Real time collaboration tool for Businesses

The Covid-19 pandemic has had tremendous impact on workplace culture. The concept of Distributed Workforce came into being as a result employers had to adapt and support mass remote working at astonishing speed. The modern workforce is distributed in different locations and even in different time zones therefore there is an increased need for coordination to speed up the work processes.

There has been an accelerated adoption of digital tools by Enterprises, specifically Collaboration tools that help teams and groups work together toward a common goal. It involves the use of the Internet, or
some other form of technology enables sharing information with one another. Some examples include Chat apps, Video Conferencing Tools, Project Management apps and File sharing programs.

Chat based collaboration apps have a big impact on productivity of an organisation, as they are less formal than emails. These allow individuals to communicate instantly through direct chats for quick conversations and follow-ups. There are also provision for private channels for focussed team or project discussion and public channels for conversations around shared interests.

Video conferencing platforms have also become significant for enterprises’ strategies. They are also an important factor for establishing a competitive advantage by changing the way employees work. Allowing Face-to-face communication allow teams to work together or with customers and clients effectively, irrespective of their location.

Finding and sharing files allows information to flow freely among everyone at the organization. This allows team members to share files and every member can have access to all team’s knowledge and discussions, no matter who shared them or when.

Project Management app helps organisations manage multiple projects in one common platform. It provides visibility of the progress of each project in one integrated system which ensures prioritizing tasks that are more important and team members to be regularly updated with changes in projects.

Workflow management tool is another collaboration tool that enables teams to streamline and speed up their routine business processes for optimal efficiency. There are options to share tasks with built-in shared “To-dos” which makes managing workflows easier.

Collaboration Tools thus increase coordination and speed up the work processes and enhance the productivity of the workforce. The global team collaboration software market is projected to grow significantly as there is an increasing trend among companies regarding accepting intelligent meeting solutions for remote working.




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Enterprise Innovation Innovator's Vista

Blending AI with human agents for customer experience automation

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Enterprise Innovation Innovator's Vista

Blending AI with human agents for customer experience automation

New generation of consumers look to engage and resolve issues in real-time, 24/7. Businesses have no other choice but to transform their customer and employee experiences to be omnichannel, intelligent, personalised, that too, at scale.

Customer Experience Automation let businesses to build the toolset that makes the most sense for their model, then orchestrate personalized experiences across.

Natural Learning Processing (NLP) Engine forms the core component that interprets what users say at any given time and converts that language to structured inputs the system can process.

Businesses can deliver on-demand fulfilment by blending AI and human intelligence Thus business-to-consumer interactions of every enterprise across the world, can be made intuitive, personal, and real-time. As AI offloads simple, repetitive, monotonous tasks from customer service agents — letting them concentrate on complex questions or allowing them to better connect with the customer.

The hybrid Agent + AI model, the next natural progression is towards bot-initiated conversations. The scope of these messages includes promotions, campaigns, back-in-stock notifications, abandoned cart reminders, etc., to proactively reach customers.

With the advent of DIY no-coding bots, it is rapidly becoming an option for small startups and individuals to try their hand at building bots with basic functionalities.

Blending AI with human agents allows enterprises improves customer service that leads to more customer satisfaction, agent satisfaction, agent productivity and increased customer retention.

These customer experience automation platforms can find application in sectors such as BFSI, Retail & Ecommerce, Telecom, Education etc.




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Innovator's Vista Mobility

AI driven solution to assess road network

Image Courtesy: Road Metrics
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Innovator's Vista Mobility

AI driven solution to assess road network

Transportation sector is one of the crucial sectors for global economy and road infrastructure is the backbone of the transport network. Road networks have a direct and substantial impact on people’s lives, and thus it needs for regular maintenance and exhaustive monitoring.

The conventional methods for road condition assessment are labor intensive and often fail to meet the present requirements due to the vast area of road networks to inspected within a limited timeframe. Usage of sensors by automation of road damage detection using high-performance sensors is also taking place at some levels but these options are often costly and sometimes unaffordable.

In this context, using AI driven solutions to assess road network for an automated solution can help in easy and early identification of road defects. It involves usage of technologies like Computer Vision, DeepTech, and Machine Learning.

With the advent of Smartphones and Object Detection techniques in AI, these AI techniques are being used to perform road damage inspection. Computer vision AI software extracts road and street level data and identifies information such as road health, street informatory/warning signage and assets.

A Startup, Roadmetrics.AI, is working on this use case. Users need to simply mount smartphone with a customized data collection mobile app above vehicle’s dashboard which captures an image every 10 feet with the entire view of the road. The image data capture starts automatically with the trip and and stops at the end. A specific route can be selected with a targeted approach.

The image data then is sent into a dedicated system, where algorithms—trained with hundreds of thousands of image data points ensuring a high accuracy and constantly improving— can look for damage to the road surface image by image, classify various stages of road pavement damage. Damages are recorded and transferred again to the app. The privacy is also taken care as sensitive information is automatically removed according to GDPR compliance using customised algorithm.

This approach results in considerable savings in time and resources spent by customers in defect identification. Road defects such as cracks and potholes that are a major problem and result in billions of dollars in repair and maintenance can be accurately detected and updated databases of recorded structural damages can be maintained for further maintenance. Some of the key customers for such products are Governments, Road development authorities, Private parties operating in infrastructure sector.


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