Categories
Innovator's Vista

Autonomous Mobile Robots improving Healthcare

Categories
Innovator's Vista

Autonomous Mobile Robots improving Healthcare

Robots are no longer automated stationary machines executing specific tasks but have evolved into sophisticated, mobile platforms solving various automation needs. An Autonomous Mobile Robot (AMR) is one such example that can independently move through any environment understanding and performing various tasks.

It is an innovative automation solution performing assigned tasks in varied environments like construction sites, warehouses, healthcare centres etc. Often compared with Automated Guided Vehicles (AGV) but unlike them AMRs do not operate on predefined paths or require operator sight. With more advanced software and hardware, AMRs are a step above and beyond AGVs.

AMRs have higher level of autonomy and capacity of moving around in shared environment. They rely on cameras, a set of sensors, artificial intelligence, machine learning, machine vision and navigation technique like collision avoidance for functioning like identifying, picking, moving objects from one location to another while avoiding obstacles.

They are finding application in warehouses for tasks like pick-and-place items, in e-commerce applications for moving carts and in automated construction. Another use of AMRs is in healthcare sector for automating distribution of medicine to the correct patients in hospitals.

Jetbrain Robotics, a Gurugram based startup, is working on providing end-to-end solutions for hospitals to provide enhanced patient care, using autonomous mobile robots (AMRs). The company envisions AMRs that would assist with nursing and managing internal logistics, enhancing the productivity of hospital staff.

The company has designed an AMR to carry hospital utilities to different destinations as required. Named AMRO, the robot has a compact body and protective outer layer. It can charge itself and work all day with inbuilt power capacity, claims the company.

AMRO carries hospital utilities to different destinations as required

Another product by Jetbrain is a UV disinfection robot with an Ultraviolet (UV) lamp emitter able to clear and disinfect environments from bacteria and viruses. Lytbot emits powerful broad-spectrum UV light, targeting high-touch surfaces while disinfecting the whole room. ‘Core 0’ is another such offering by the company that takes care of internal logistics and carrying items like surgical instruments, glucose packets, blood samples and medical necessities to required destinations.

Founder of Jetbrain Robotics, Ajay Vishnu, was present in the Open Innovator Meet recently held at NASSCOM CoE, Gurugram. He at the meet briefed about the vision of the company and plans for the near future.


Categories
Enterprise Innovation Innovator's Vista

Real time collaboration tool for Businesses

Categories
Enterprise Innovation Innovator's Vista

Real time collaboration tool for Businesses

The Covid-19 pandemic has had tremendous impact on workplace culture. The concept of Distributed Workforce came into being as a result employers had to adapt and support mass remote working at astonishing speed. The modern workforce is distributed in different locations and even in different time zones therefore there is an increased need for coordination to speed up the work processes.

There has been an accelerated adoption of digital tools by Enterprises, specifically Collaboration tools that help teams and groups work together toward a common goal. It involves the use of the Internet, or
some other form of technology enables sharing information with one another. Some examples include Chat apps, Video Conferencing Tools, Project Management apps and File sharing programs.

Chat based collaboration apps have a big impact on productivity of an organisation, as they are less formal than emails. These allow individuals to communicate instantly through direct chats for quick conversations and follow-ups. There are also provision for private channels for focussed team or project discussion and public channels for conversations around shared interests.

Video conferencing platforms have also become significant for enterprises’ strategies. They are also an important factor for establishing a competitive advantage by changing the way employees work. Allowing Face-to-face communication allow teams to work together or with customers and clients effectively, irrespective of their location.

Finding and sharing files allows information to flow freely among everyone at the organization. This allows team members to share files and every member can have access to all team’s knowledge and discussions, no matter who shared them or when.

Project Management app helps organisations manage multiple projects in one common platform. It provides visibility of the progress of each project in one integrated system which ensures prioritizing tasks that are more important and team members to be regularly updated with changes in projects.

Workflow management tool is another collaboration tool that enables teams to streamline and speed up their routine business processes for optimal efficiency. There are options to share tasks with built-in shared “To-dos” which makes managing workflows easier.

Collaboration Tools thus increase coordination and speed up the work processes and enhance the productivity of the workforce. The global team collaboration software market is projected to grow significantly as there is an increasing trend among companies regarding accepting intelligent meeting solutions for remote working.




Categories
Enterprise Innovation Innovator's Vista

Blending AI with human agents for customer experience automation

Categories
Enterprise Innovation Innovator's Vista

Blending AI with human agents for customer experience automation

New generation of consumers look to engage and resolve issues in real-time, 24/7. Businesses have no other choice but to transform their customer and employee experiences to be omnichannel, intelligent, personalised, that too, at scale.

Customer Experience Automation let businesses to build the toolset that makes the most sense for their model, then orchestrate personalized experiences across.

Natural Learning Processing (NLP) Engine forms the core component that interprets what users say at any given time and converts that language to structured inputs the system can process.

Businesses can deliver on-demand fulfilment by blending AI and human intelligence Thus business-to-consumer interactions of every enterprise across the world, can be made intuitive, personal, and real-time. As AI offloads simple, repetitive, monotonous tasks from customer service agents — letting them concentrate on complex questions or allowing them to better connect with the customer.

The hybrid Agent + AI model, the next natural progression is towards bot-initiated conversations. The scope of these messages includes promotions, campaigns, back-in-stock notifications, abandoned cart reminders, etc., to proactively reach customers.

With the advent of DIY no-coding bots, it is rapidly becoming an option for small startups and individuals to try their hand at building bots with basic functionalities.

Blending AI with human agents allows enterprises improves customer service that leads to more customer satisfaction, agent satisfaction, agent productivity and increased customer retention.

These customer experience automation platforms can find application in sectors such as BFSI, Retail & Ecommerce, Telecom, Education etc.